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IT Operations Senior Platform Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCareer Full time $500,000 - $1,000,000
Job Summary">

We are seeking a skilled IT Operations Senior Platform Support Analyst to join our team. As a key member, you will lead and coordinate ITSM processes, including Change and Problem Management, facilitate governance forums, and deliver actionable insights through dashboards and reports.

This is a high-impact role that supports operational excellence and continuous improvement across the organization's global IT infrastructure.

Key Responsibilities
  • Own weekly Infrastructure Change Advisory Board (CAB) meetings: scheduling, agenda prep, facilitation, and documentation.
  • Facilitate weekly Project Change Control Board (CCB) meetings for application, security, and infrastructure project changes entering support.
  • Lead Problem Management coordination: leveraging ServiceNOW, track problem records, facilitate RCA sessions, and ensure documentation of corrective actions.
  • Organize monthly Major Project Readiness bringing together cross-functional IT teams.
  • Maintain centralized calendars for changes, major initiatives, and key IT events to support planning and visibility.
  • Build and maintain regular reports and dashboards for:
  • Change success/failure rate
  • Problem aging, root cause status, and resolution times
  • Readiness tracking for upcoming major changes or go-lives

Assist leadership with data-driven insights to support decision-making.

Extract and normalize data from ServiceNOW and other systems to support metrics and KPIs.

Ensure adherence to ITIL-based governance across change and problem processes.

Identify process gaps, propose improvements, and drive implementation with appropriate teams.

Support compliance efforts related to internal controls, audit readiness, and change traceability.

Create and distribute meeting minutes, action items, and process updates.

Maintain an internal knowledge base for change, problem, and project readiness processes.

Ensure stakeholders across IT are informed, aligned, and engaged in governance processes.

Requirements
  • 3+ years of experience in IT Operations, Service Management, or Project Coordination roles
  • Strong understanding of ITIL processes (Change, Problem, Incident)
  • Hands-on experience with ServiceNOW or similar ITSM platforms
  • Strong organizational and scheduling skills
  • Proficiency in creating reports using Excel, PowerPoint, Power BI, or similar tools
  • Excellent written and verbal communication skills
Benefits

We offer a diverse and inclusive culture where talented professionals work collaboratively in a fast-paced environment.

Our company prioritizes talent development and career growth, fostering a culture of continuous learning and professional advancement.

Enjoy opportunities to develop your expertise and further grow your career in a dynamic global leader in packaging solutions.

Why Work at Our Company?
  • We prioritize corporate sustainability by leveraging our global resources and expertise to create positive change in the world.
  • Our customer-centric approach focuses on meeting our customers' needs and exceeding their expectations.
  • Join us in leaving a lasting impact on our communities by dedicating time, talent, and resources to meaningful causes.

Be part of a dynamic team working towards making a difference in the world, while growing your career in a supportive and collaborative environment.