Senior IT Operations Platform Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeAnalyst Full time
Job Title: IT Operations Senior Platform Analyst

This is a high-impact role that supports operational excellence and continuous improvement across global IT infrastructure.

  • Lead key ITSM processes, including Change and Problem Management, governance forums, and actionable insights through dashboards and reports.
  • Facilitate Infrastructure Change Advisory Board (CAB) meetings and Project Change Control Board (CCB) meetings for application, security, and infrastructure project changes entering support.
  • Coordinate Problem Management leveraging ServiceNOW, track problem records, facilitate RCA sessions, and ensure documentation of corrective actions.
  • Organize cross-functional IT teams for Major Project Readiness.
  • Maintain centralized calendars for changes, major initiatives, and key IT events to support planning and visibility.
  • Build and maintain regular reports and dashboards for:
    • Change success/failure rate
    • Problem aging, root cause status, and resolution times
    • Readiness tracking for upcoming major changes or go-lives
  • Assist leadership with data-driven insights to support decision-making.
  • Extract and normalize data from ServiceNOW and other systems to support metrics and KPIs.
  • Ensure adherence to ITIL-based governance across change and problem processes.
  • Identify process gaps, propose improvements, and drive implementation with appropriate teams.
  • Support compliance efforts related to internal controls, audit readiness, and change traceability.
  • Communicate effectively with stakeholders across IT to inform, align, and engage in governance processes.
What We Are Looking ForRequirements
  • At least 3 years of experience in IT Operations, Service Management, or Project Coordination roles
  • Strong understanding of ITIL processes (Change, Problem, Incident)
  • Hands-on experience with ServiceNOW or similar ITSM platforms
  • Strong organizational and scheduling skills
  • Proficiency in creating reports using Excel, PowerPoint, Power BI, or similar tools
  • Excellent written and verbal communication skills
Preferred Qualifications
  • ITIL v4 Foundation Certification
  • Experience working with globally distributed teams
Why Work With Us?
  • We have a diverse and inclusive culture.
  • We invest in developing our employees. You can hone your expertise and further develop your career with a global leader.
  • You will work with talented professionals in a collaborative environment that celebrates creative ideas.

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