Training and Development Specialist

14 hours ago

Las Piñas, National Capital Region, Philippines beBeeDevelopment Full time ₱4,500,000 - ₱6,500,000
Job Title: Training and Development SpecialistOverview

The role of the Training and Development Specialist plays a pivotal part in driving operational excellence through continuous learning and development initiatives.

This involves leading new hire onboarding programs, conducting skill enhancement sessions for team members, and ensuring alignment with performance standards and business objectives.

Closely collaborating with cross-functional teams is crucial to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.


Key Responsibilities:
  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work roles.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
  • Take phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Coordinate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.
  • Collaborate on developing and implementing improved QA processes to drive training and performance outcomes.

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