Dialer Operations Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

Job Title: Dialer Operations Specialist

About the Role

This role is focused on the design, configuration, launch, and management of outbound dialer campaigns to align with business objectives and client requirements. The ideal candidate will have strong analytical skills and be able to troubleshoot dialer issues in real-time.

Main Responsibilities
  • Dialer Campaign Management: Design, configure, launch, and manage outbound dialer campaigns to align with business objectives and client requirements.
  • Dialer Performance Monitoring: Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent utilization, and abandonment rates.
  • Troubleshooting: Proactively identify and troubleshoot dialer issues, escalating to IT or relevant teams as needed.
  • Optimization: Optimize dialer settings (e.g., dialing pace, list penetration, campaign priority) to achieve target KPIs and minimize customer complaints.
  • Calling List Management: Manage and update calling lists, ensuring data integrity and adherence to Do Not Call (DNC) regulations.
  • Dialer Filter Implementation: Implement and manage dialer filters and rules to maximize revenue and right-party contacts.
Additional Responsibilities
  • Real-Time Adherence Monitoring & Management: Monitor agent adherence to schedules in real-time, identifying deviations and communicating with team leaders/supervisors.
  • Workforce Management Support: Partner with the WFM team to provide intraday analysis of call flow, volume trends, and staffing requirements.
  • Reporting And Analysis: Generate and distribute daily, weekly, and monthly reports on dialer performance, RTA, and key contact center metrics.
Requirements
  • Bachelor's Degree: A Bachelor's degree in a related field is required.
  • Analytical Skills: Strong analytical skills are necessary for troubleshooting dialer issues and optimizing dialer settings.
  • Communication Skills: Excellent communication skills are necessary for working with cross-functional teams and stakeholders.
Benefits
  • Competitive Salary: A competitive salary is offered based on experience.
  • Opportunities for Advancement: Opportunities for advancement are available based on performance.

  • Dialer Management Analyst

    1 hour ago

    Manila, National Capital Region, Philippines Intelogix Full time

    Dialer Management Analyst page is loaded## Dialer Management Analystlocations: PHL\_Site\_ Manila\_Estanciatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100335**Who we are:**InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment...

  • Contact Center Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeOutboundCampaignManager Full time ₱500,000 - ₱700,000

    Job Title: Outbound Campaign ManagerAs an expert in contact center operations, you will be responsible for designing, launching, and managing outbound dialer campaigns to meet business objectives.Key Responsibilities:Campaign Design and Management: Design and configure outbound dialer campaigns to align with business goals and client requirements.Real-Time...

  • Industrial Operations Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeindustrial Full time ₱300,000 - ₱500,000

    Industrial Operations SpecialistWe are seeking a skilled Industrial Operations Specialist to join our team. As an Industrial Operations Specialist, you will play a critical role in ensuring the efficient operation of our supply chain.

  • Manufacturing Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeMachine Full time ₱150,000 - ₱300,000

    Job Title: Manufacturing Operations SpecialistJob Description:We are seeking a skilled Manufacturing Operations Specialist to perform effective operation and/or maintenance of assigned machine/equipment in the glass manufacturing process. The successful candidate will be responsible for ensuring attainment of target production efficiency with good quality...

  • Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱250,000 - ₱350,000

    Job DescriptionWe are seeking a detail-oriented and organized individual to join our team as an Operations Specialist. As an Operations Specialist, you will be responsible for managing the day-to-day activities of our hub, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.You will play a crucial role...

  • Operations Specialist, Launch Operations

    1 day ago

    Manila, National Capital Region, Philippines Analyticsengineering Full time

    Operations Specialist, Launch Operations page is loadedOperations Specialist, Launch OperationsApply remote type Onsite locations Manila time type Full time posted on Posted 24 Days Ago time left to apply End Date: October 31, days left to apply) job requisition id JR33462Netflix is one of the world's leading entertainment services, with over 300 million...

  • Warehouse Operations Specialist

    44 minutes ago

    Manila, National Capital Region, Philippines beBeeWarehouseOperations Full time ₱900,000 - ₱1,200,000

    Job Title: Warehouse Operations SpecialistA challenging and rewarding opportunity awaits a skilled Warehouse Operations Specialist to oversee the daily operations of our warehouse facility.Key Responsibilities:Validate all inventory items in the warehouse from fresh deliveries and day-to-day movement from operations.Manage damage, excess, and missing...

  • E-commerce Operations Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeEcommerce Full time

    Job Title: E-commerce Operations SpecialistAbout the JobWe are seeking a highly motivated and organized e-commerce operations specialist to join our team. As an e-commerce operations specialist, you will be responsible for managing our online store's day-to-day activities, ensuring seamless customer experiences, and driving sales growth.Key...

  • Warehouse Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeWarehouse Full time ₱3,000,000 - ₱4,500,000

    Warehouse Operations SpecialistThis role oversees the overall warehouse operations, ensuring that all processes are running smoothly and efficiently. The Warehouse Operations Specialist is responsible for strategically managing the warehouse in compliance with established policies and vision.Key Responsibilities:Oversee the overall warehouse operations,...

  • Financial Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeFinancial Full time ₱400,000 - ₱800,000

    Job Title: Financial Operations SpecialistWe are seeking a skilled and detail-oriented Financial Operations Specialist to join our team. The ideal candidate will have experience in accounting, payroll, and bookkeeping, with a strong understanding of financial principles and regulations.About the JobThe Financial Operations Specialist will be responsible for...