Service Support Specialist

4 days ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time $45,000 - $85,000
Job Description:

We are seeking a skilled Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers via phone, email, and chat.

You will manage incidents and requests within our ticketing system, perform daily ticket follow-ups with end users, and resolve username and password problems.

In addition, you will provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Experience with Microsoft 365, Windows 10, Active Directory, and Mac OS is highly desirable.

Requirements:
  • CompTIA A+ certification
  • 1+ year Mac OS experience
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts
  • Understanding of call center metrics and KPIs
  • College or technology school degree preferred
  • Ability to multi-task and experience working in a fast-paced environment
Benefits:

As an equal opportunity employer, we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic.

Other Information:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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