Support Specialist

22 hours ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱6,000 - ₱15,000

As a Technical Support Specialist, you will play a crucial role in delivering exceptional customer service and technical support to our clients.

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  • You will be responsible for resolving technical issues and providing timely support via email, phone, and chat.

  • Utilize your excellent communication and interpersonal skills to resolve customer and system issues in a timely fashion.

  • Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.

  • Identify recurring customer issues and collaborate with the Support Team to determine permanent resolutions and solve tickets in the queue.

Required Skills and Qualifications

  • Proficient in Active Directory Fundamentals On-Prem and Azure O365.

  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals.

  • Knowledge of Windows desktop and server operating systems plus Cloud hosting principles.

  • Minimum 2 years of working experience in technical support.

  • Experience supporting MS Office products, preferably QuickBooks.

Benefits and Perks

This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Regular communication and collaboration with the Support Team are essential for success in this position.

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