Support Specialist

1 day ago


Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $7,200 - $7,800
Job Overview

The role of Technical Support Specialist entails providing top-notch technical assistance through diverse communication channels.

To excel in this position, one must possess exceptional problem-solving skills, attention to detail, and the ability to effectively communicate with stakeholders.

Maintaining a thorough understanding of our products and services is crucial. Additionally, securely handling sensitive customer information while collaborating with developers and IT teams to resolve complex issues is vital.

Key Responsibilities:

  • Deliver high-quality technical support via calls, chats, and emails
  • Address a wide range of technical inquiries and gather necessary data for resolution
  • Stay informed about product developments and maintain working knowledge of our offerings
  • Handle sensitive customer data responsibly
  • Communicate effectively with internal teams to identify and troubleshoot complex technical issues

Requirements:

  • Excellent English language skills (C1 level or higher)
  • Proven experience in tech support, desktop support, or similar roles
  • Strong analytical and problem-solving skills
  • Familiarity with networking fundamentals, including VPN/firewall, cloud networking, and network as a service
  • Understanding of cybersecurity principles and ISP experience
  • Customer-centric attitude and strong work ethic


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