Senior Client Service Professional

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time $3,000 - $4,000

Job Summary:

We are seeking a skilled and enthusiastic Customer Advocate to join our team. In this role, you will interact with clients' customers to provide them with information to address inquiries regarding products and services. You will also help resolve any customer complaints and provide support to customer advocates and associates on general account needs.

The ideal candidate will have excellent communication skills, both verbally and in written form, and the ability to understand and communicate complex ideas to customers. They will also be able to adapt/respond to different types of characters and aptitude to quickly learn and navigate new technology, systems, and applications.

  • Answer customers' queries with enthusiasm, courtesy, and an open mind.
  • Provide excellent customer service in a timely manner.
  • Comfortably work with email, chat, phone tickets, and escalation tickets
  • Support Customer Advocates with their general queries and needs.
  • You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Manage customer support tickets and concerns ranging Tier 1 to Tier 6 concerns
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Act as an supplementary asset in training and onboarding new team members regarding the client's knowledge base processes.
  • Identify opportunities and recommendations for continuous process improvement.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
Requirements:

The following requirements must be met for consideration:

  • At least a bachelor's degree in any field you're passionate about
  • 1 to 2 years of customer service experience (may it be email, phone, or chat support)
  • Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Experience with CRM
  • 50-60 words per minute typing speed.
  • Excellent reading comprehension, and verbal, and written communication skills.
  • Strong and effective phone contact handling skills.
  • Ability to accept feedback gracefully and with an open mind.
  • Advanced understanding of common Customer Experience best practices.
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Benefits:

As a valued member of our team, you can expect to receive:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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