Senior Operations Professional

10 hours ago

Pasig, National Capital Region, Philippines beBeeOperational Full time ₱1,200,000 - ₱1,800,000
Senior Operations Professional

This senior role oversees the management of daily back-office operations to ensure top-tier service delivery and customer satisfaction. Key performance indicators (KPIs) include efficient resource allocation, timely completion of client tasks, and continuous process optimization.

Main Responsibilities
  • Lead daily operational activities to maintain exceptional service standards and customer satisfaction.
  • Monitor task progress and key performance metrics; provide coaching for teams to drive improvement.
  • Evaluate compliance with internal policies and client-specific security requirements.
  • Develop and implement innovative solutions, optimize processes, and manage resources effectively.
  • Oversee onboarding, training, performance evaluations, and professional development plans.

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