Skilled Trades Liaison

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $24,000 - $32,000

Professionals in the skilled trades often interact with customers through various communication channels, including calls, emails, and chat support.

Job Overview

As a Customer Service Representative, you will be the voice of partner brands in these industries.

Key Responsibilities

  • Manage incoming calls, emails, and chat support with professionalism and urgency.

  • Book service appointments accurately and efficiently while coordinating with dispatch teams.

  • Input customer details and service notes into CRM and scheduling platforms.

  • Provide clear information regarding services, pricing, and expectations.

  • Follow up on scheduled services and pending customer issues.

  • Identify when to escalate issues to supervisors or technical teams.

  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness.

What We Offer

  • A flexible 100% remote work setup based on client needs.

  • Be part of a growing team that supports top-tier brands in the skilled trades.

  • Receive dedicated training and support from clients.

  • Unlock long-term growth opportunities and stability based on performance.

Requirements

  • Fluent English communication—both spoken and written—with a professional tone.

  • Minimum 1 year of customer service, call center, or support experience (remote work preferred).

  • Strong background in the construction, home services, or skilled trades industries is required.

  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems).

  • Fast learner with strong attention to detail and excellent time management.

  • Reliable internet and a quiet home office setup.

  • Self-starter mindset with a focus on solutions and customer experience.

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