Customer Service Representative

5 days ago


Manila, National Capital Region, Philippines ShipNow Information Technology Full time

ShipNow Information Technology is seeking a highly skilled and organized Customer Service Representative - Product Warranty Specialist to join our team. This role will be responsible for providing exceptional customer support, processing sales orders, and handling warranty issues.

About the Role

The ideal candidate will have at least 1 year of experience in customer service, preferably in a BPO or international company setting. They must be proficient in processing sales orders, auditing, and warranty issues handling, with excellent attention to detail and documentation skills. Strong communication and conflict resolution skills are also essential for success in this role.

Key Responsibilities
  • Provide timely and effective customer support via phone and email
  • Process sales orders accurately and efficiently
  • Handle warranty issues promptly and professionally
  • Audit Amazon A+ Contents, FF, TPW, and other listing platforms for accurate data and information
  • Assist in overall warranty and replacement issues
Requirements
  • At least 1 year of experience in customer service (BPO or international company)
  • Proficient in processing sales orders, auditing, and warranty issues handling
  • Excellent attention to detail and documentation skills
  • Excellent written and verbal communication skills in English
  • Ongoing phone and email etiquette
Benefits

This full-time position offers a competitive salary range of Php22,000.00 - Php32,000.00 per month, working from home with a flexible schedule. Monday to Friday, Day shift, Early shift available.

Note: Salary estimates may vary based on location and individual performance.



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