Senior Customer Service Representative

5 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time

Customer Service Operations Job Description

The Senior Representative, Customer Service Operations is a critical role that provides outstanding customer service and manages accounts while providing sales support to field sales representatives.

Key responsibilities include:

  • Providing timely order fulfillment and managing customer backorders/substitutes.
  • Managing customer account activity, including new/lost business submissions and coordinating customer questions/issues.
  • Providing outsourced services to customers relating to invoicing, reimbursement, and/or other services.
  • Collecting and reviewing customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
  • Identifying customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
  • Supporting process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
  • Building strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
  • Communicating with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
  • Managing cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
  • Supporting general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
  • Investigating and reporting on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
  • Redirects customers to applicable in-house resources as necessary.

Requirements and Qualifications

To be successful in this role, you will need:

  • A completed at least 2 years in college or SHS graduate.
  • Experience in US Healthcare operations
  • With at least 2 years of experience in doing Insurance Verification or Prior Authorization.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional customer service and we are seeking a highly motivated and experienced individual to join our team.

What You Will Do

You will be responsible for providing excellent customer service and support to our customers, working closely with our cross-functional teams to ensure seamless delivery of our products and services. Your strong communication and problem-solving skills will enable you to build strong relationships with our customers and drive business results.

Why You Should Apply

Join our team and take advantage of the opportunity to grow your career in a dynamic and supportive environment. As a member of our team, you will have the chance to make a real impact on our business and contribute to our mission of delivering exceptional customer service.

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