
Customer Service Representative
2 weeks ago
Position: Customer Service Representative (Financial Account)
Company Industry: IT Company
Work Location: Taguig City
Work Schedule: Graveyard Shift
Salary: Php 35,000 - 40,000
Work Set Up: Work on Site
BENEFITS:
- Government Mandated Benefits
- HMO
- Sick Leave
- Vacation Leave
-13th month pay
JOB REQUIREMENTS:
- Bachelor's degree Holder
- Open for Undergraduate
- At least 1 to 2 years of experience in BPO handling wealth and asset
- Can start as soon as possible
- Willing to work in Graveyard Shift
- Willing to work in Taguig City
JOB RESPONSIBILITIES:
- Handle and understand the needs, concerns, and resolve issues of the customer
- Handle the customer to the features and benefits of the product and upsell/cross-sell opportunities and contribute to sales targets.
- Create a retention strategy to prevent customer churn and foster loyalty.
- Identify and resolve customer issues to enhance satisfaction and prevent churn.
- Handle the customer when it understands and reviewing service contracts.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Initial Interview
- Final Interview
- Job offer
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