Service Transformation Expert

2 days ago

Pasay, National Capital Region, Philippines beBeeAutomation Full time $60,000 - $90,000
Unlock a World of Opportunity in Service Operations

We are seeking an innovative professional to join our team as an Automation and Business Process Specialist. This role requires expertise in process redesign, automation, and AI applications. The successful candidate will be responsible for driving service experience transformation by identifying opportunities for entirely new processes or fundamental shifts in existing ones.

The ideal candidate will have 3–5 years of experience in service operations, continuous improvement, or CX strategy. Strong process thinking is essential, along with familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential. Excellent communication and problem-solving skills are also required.

Key Responsibilities
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
What We Offer

Thumbtack is committed to creating a diverse and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and professional development. Our company culture values teamwork, innovation, and customer satisfaction.

Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy.
  • Strong process thinking and ability to simplify complex systems.
  • Familiarity with AI- or automation-enhanced service environments.
  • Excellent communication and problem-solving skills.
Work Environment

As a remote-based company, we prioritize flexibility and work-life balance. Our team members enjoy a dynamic and collaborative work environment, with opportunities to learn from each other and grow professionally.

Equal Employment Opportunity

Thumbtack is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for individuals with disabilities and ensuring equal access to employment opportunities.

This job description is not an exhaustive list of duties and responsibilities, which may change over time. Thumbtack reserves the right to modify this job description at any time without notice.

By applying for this role, you acknowledge that you have read and understood this job description and agree to the terms and conditions outlined herein.

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