Experience Transformation Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeePatientCare Full time $60,000 - $75,000
About the Role

We have reimagined a new approach to patient care, making it inspiring and life-changing. Our solution allows individuals to complete therapy from anywhere in the world.

Our team consists of skilled clinicians, data experts, mathematicians, and entrepreneurs who believe technology can transform lives and industries.

What We Are Looking For

You are a detail-oriented individual with exceptional communication skills. You are dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results.

Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.

Job Overview

The Patient Experience Specialist will play a critical role in our daily operations. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks simultaneously in a remote work environment.

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Key Responsibilities:
  1. Schedule and confirm virtual appointments for patients.
  2. Manage patient records and maintain accurate and up-to-date information.
  3. Provide exceptional customer service to patients via various channels.
  4. Coordinate with healthcare providers and technical support teams to ensure smooth patient care.
  5. Assist patients and staff with troubleshooting of telehealth platforms and other software.
Benefits

This role offers a unique opportunity to make a positive impact on people's lives while working in a dynamic and supportive environment. As a Patient Experience Specialist, you will be part of a talented team that is passionate about delivering high-quality patient care.

Why Join Us?

We are committed to creating a work environment that is collaborative, inclusive, and rewarding. If you are a motivated and caring individual who is passionate about patient care, we encourage you to apply for this exciting opportunity.

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