Business Transformation Executive

22 hours ago

Pasay, National Capital Region, Philippines beBeeTransformation Full time ₱800,000 - ₱1,250,000

Senior Business Transformation Leader

The Senior Business Transformation Leader is a critical role that requires a strategic thinker with exceptional leadership skills. In this position, you will be responsible for leading large-scale transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.

Aligning transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.) are key responsibilities of this role.

Key Responsibilities

  • Define and lead enterprise transformation programs
  • Align transformation initiatives with strategic business objectives
  • Drive outcomes around productivity, billability, SLA adherence, and CX metrics
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation
  • Partner with internal data science, product, and engineering teams to develop AI/ML solutions
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes
  • Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities
  • Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy

Required Skills and Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field

• Six Sigma Black Belt certification

• 12+ years of experience in BPO/KPO/Shared Services with proven ownership of large-scale transformation projects

• 5+ years of experience leading AI/ML initiatives with demonstrable understanding of model lifecycle, deployment, and AI governance

• Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI)

• Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate)

• Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations

Benefits

At our company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within our organization.

How We Partner To Protect You

We invite you to explore all our career opportunities and apply through our provided URL.

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