High-Achieving Team Leader

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $70,000 - $100,000

The Opportunity:

We're seeking a high-achieving team leader to spearhead our Customer Experience (CX) team. This pivotal role is responsible for driving and developing a top-performing team, ensuring consistent delivery of exceptional service levels and customer satisfaction, and continually enhancing our phone support processes.

Our organization has experienced rapid growth, expanding from $0 to multi-figure revenue in the last 2 years. We now require a seasoned and knowledgeable leader to take our customer experience to the next level.

So, What Should You Expect?

  • A world-class DTC brand with a fast-paced, innovative environment.
  • A highly experienced founders team with successful projects and over $700M+ in collective experience.
  • A self-improvement-driven culture of top performers in their respective fields.
  • An atmosphere where we strive to excel and have a great time while doing it.
  • We encourage collaboration and mutual growth. If you prefer being micromanaged, this might not be the right fit.

Job Responsibilities:

Key Areas of Focus

1. Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.

2. Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement.

3. Process Building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience.

4. Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.

5. Training: Be the main point of contact for developing & training new joiners for the role.

6. Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends.

7. Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

??Core Skills and Competencies:

  • Exceptional verbal and written communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms

Your Experience:

  • 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

  • Team Leader

    1 week ago

    Paranaque City, Calabarzon, Philippines Buffalos Wings N' Things Full time $40,000 - $60,000 per year

    Join the team and have a fun and fulfilling journey delivering the "Best Tasting, Most Enjoyable Flavor Experience, Any Day of the Week"We are looking for Team Leader to be assigned at Buffalo's Wings N' Things located at SM City Sucat Parañaque.Team Leader Responsibilities:Manage the day-to-day activities in the dining and kitchen areasMonitor inventory...

  • High-Performing Team Leader

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeLeadership Full time ₱480,000 - ₱960,000

    Lead Talent Acquisition ManagerAs a seasoned executive, you'll be the central point of leadership for a group of recruiters and sourcing specialists. This role requires a leader who is not just a coach but a living example of reliability and accountability.You will be instrumental in guiding the team to meet and exceed recruitment targets while upholding our...

  • Achieving Financial Freedom

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCareer Full time $60,000 - $90,000

    Job OverviewFinancial independence is a realistic goal, and we're here to help you achieve it.Our financial planning process involves 7 key steps, carefully designed to guide you towards your objectives.As a talented candidate, you'll be trained and developed as the next leader of our team, empowering individuals through effective financial guidance.

  • Production Team Leader

    1 week ago

    Paranaque City, Calabarzon, Philippines Mary Grace Foods, Inc. Full time ₱257,500 - ₱275,000 per year

    The Team Leader is responsible for ensuring smooth operations in terms of manpower availability, inventory accuracy, machine utilization, and process improvement program participation. Reporting to the supervisor, s/he is expected to submit operationally relevant observations and make sound decisions when needed.Job Responsibilities:● Optimizes line...

  • Executive Team Leader

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupervisor Full time $60,000 - $90,000

    Job Description:The primary objective of this position is to oversee a team of Executive Assistants, ensuring they operate efficiently and effectively in delivering exceptional client experiences. The Executive Team Supervisor will be responsible for guiding team members to reach their full potential while fostering a collaborative...

  • Medical Team Leader

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeManagement Full time $1,400

    Job OverviewA Medical Team Leader oversees a team of medical professionals, ensuring their performance aligns with client expectations.ResponsibilitiesPlan, operate, and resolve daily tasks for clients to meet set targets.Collaborate with clients to create task lists for productivity and profitability.Grow clients' businesses using Global Medical...

  • Team Leader

    1 week ago

    Paranaque City, Calabarzon, Philippines Kintetsu World Express Phils., Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Kintetsu World Express Phils., Inc. is seeking an experienced Team Leader - Billing to join their dynamic team in San Dionisio, Paranaque City. In this full-time position, you will play a crucial role in leading and supervising a team of billing professionals, ensuring the smooth and efficient operation of the billing department.What you'll...

  • Drafting Team Leader

    5 days ago

    Paranaque City, Calabarzon, Philippines BMD Group Full time $70,000 - $120,000 per year

    About BMDBMD is Australia's leading integrated engineering, construction and urban development business. As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence, with a growing international footprint extending to the Philippines and the United Kingdom.Driven by a purpose of powering futures and creating enduring...

  • Achieve Excellence as a Customer Support Leader

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

    Job OverviewAchieve Excellence as a Customer Support LeaderWe're seeking a skilled professional to lead and motivate our customer support teams. If you have a proven track record of delivering exceptional service in e-commerce, this role is ideal for you.Main ResponsibilitiesSupervise and monitor the performance of customer support agents.Conduct coaching...

  • Leader Needed for Customer Support Team

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000

    Customer Service Leadership OpportunityAt TalentPop, we're looking for a customer support leader who can motivate, mentor and elevate our teams to deliver exceptional service. The ideal candidate is a results-driven professional with strong leadership skills and experience in managing high-performing teams.Key ResponsibilitiesLead and monitor the performance...