Developer II ServiceNow

4 days ago

Quezon City, National Capital Region, Philippines Copeland Full time

navigation, analyze site navigation, and assist in our marketing efforts.

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

JOB OBJECTIVE

The ServiceNow Software Developer II is responsible for designing, developing, and configuring out-of-the-box/custom applications and enhancements within the ServiceNow platform. This mid-level role involves working closely with business stakeholders and IT teams to implement solutions that align with business objectives while following development best practices. The Developer will contribute to the full software development lifecycle, including requirements analysis, design, coding, testing, deployment, and documentation.

RESPONSIBILITIES AND OUTPUTS

MAIN DUTIES

Software Development / Configuration

  • Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s).
  • Custom Application Development: Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.
  • Integration: Implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, ensuring secure and scalable communication between platforms.
  • Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s).
  • Collaborative Problem Solving: Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions on the ServiceNow platform.
  • Testing & Documentation: Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.
  • Documentation & Knowledge Sharing: Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions within the team to enhance collective expertise.
  • Platform Maintenance: Assist in the maintenance and enhancement of existing ServiceNow instances, including managing updates, patching, and upgrades.
  • Continuous Improvement: Stay updated on new ServiceNow features, releases, and development trends, applying this knowledge to optimize platform performance and user experience.

Software Maintenance and Support

  • Support Active ServiceNow Modules (Group of Applications):
    • ServiceNow Platform
    • IT Service Management (ITSM)
    • IT Operations Management (ITOM)
    • Hardware Asset Management Pro (HAM)
    • Integration Hub
    • Strategic Portfolio Management (SPM / ITBM)
    • Governance, Risk, & Compliance (GRC)
      • Integrated Risk Management (IRM)
      • Third-Party Risk Management (TPRM)
    • HR Service Delivery
      • Case Management
    • Custom Applications, Custom Workflows, & Integrations
      • Oracle RFC Process
      • Access Request Workflows
        • Oracle Access Request
        • Oracle Bulkload Request
        • Network Access Request
      • Approval Workflows
      • JML / SailPoint Integration
      • IT Toolkit
      • ServiceNow eBonding
  • Communicate regularly with counterpart/POC/vendor to identify process gaps and recommend improvements.
  • Work closely with customer to analyze and resolve problems, identify trends and recommends preventive and corrective action.

ADDITIONAL FUNCTIONS

  • Keep up to date on the latest industry trends in ServiceNow
  • Any additional tasks as the need arises.

EDUCATIONAL BACKGROUND

  • Graduate of 4- or 5-year course, Computer Science or Computer Engineering
  • Certifications (ITIL v3, ServiceNow System Administration/Development, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)) preferred. Additional certifications in ServiceNow ITSM, ITOM, HAM, GRC, or HRSD are highly desirable.

WORK EXPERIENCE OR TRAINING

  • Software development experience in any platform (Web, Mobile, Desktop) for at least five (5) years.
  • At least two (2) years relevant experience in ServiceNow solution design and implementation.
  • Three (3) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
  • ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
  • Experience with web service integration (API, SOAP, REST, JSON, XML).
  • Familiar with Agile and DevOps methodologies is a plus
  • Understanding of the ITIL framework and ITSM processes.
  • Experience with additional ServiceNow modules (ITOM, HRSD, CSM, or others).
  • Familiar with MS Active Directory
  • Understanding of Software Development Life Cycle and best practices
  • Strong understanding of ServiceNow's database schema, tables, and CMDB (Configuration Management Database).
  • Familiarity with REST/SOAP APIs and integration techniques within the ServiceNow platform.
  • Experience with workflows, flow designer, and automation within ServiceNow.
  • Familiarity of the ITIL framework

SKILLS AND ABILITIES

  • Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).
  • Demonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.
  • Strong analytical and problem-solving skills with attention to detail.
  • Effective communication skills to interact with stakeholders and end users.
  • Adaptability to changing priorities, projects, and deadlines.
  • Time management skills / Can work with minimum supervision
  • Data Analysis, Organization and Reporting skills
  • Planning, Scoping and Organizing

OTHER WORK CONDITIONS

  • Work time: 2 pm to 11 pm Manila
  • Observe US holidays
  • Extended work time where required

COMPETENCY PROFILE

  • Action Oriented
  • Ensures Accountability
  • Self-Development
  • Nimble Learning
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