Remote Customer Experience Professional

20 hours ago

Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $35,000 - $40,000

We are seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will have 3+ years of experience in customer service, excellent communication skills, and the ability to work independently in a remote environment.

Responsibilities include scheduling and coordinating daily activities, screening and hiring caregivers, and providing exceptional customer service via phone.

The successful candidate will be responsible for managing the service delivery platform, preparing daily and weekly staffing reports, and supporting payroll functions.

The position requires strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary, promising career advancement opportunities, and a permanent work-from-home arrangement in a positive and friendly work environment.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

  • Schedule and coordinate day-to-day activities of healthcare workers.
  • Screen and hire caregivers.
  • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand and ensure that we retain the best talent.
  • Staff client shifts by matching the best caregiver with each client.
  • Take initiative to build strong rapport and relationships with US-based team members.
  • Manage the service delivery platform to meet company standards.
  • Answer phone calls and provide excellent customer service.
  • Prepare daily and weekly staffing reports.
  • Support payroll functions.
  • Provide HR support to healthcare workers.

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