Service Operations Coordinator
1 day ago
At FAST Laboratories, we are seeking a highly skilled and detail-oriented Service Operations Coordinator to join our team. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our laboratory services.
Key Responsibilities:
1. Manage and respond to customer inquiries and requests in a timely and professional manner, documenting all interactions and escalating concerns to the appropriate departments as needed.
2. Coordinate the receipt, logging, and endorsement of samples for analysis, ensuring accurate and complete documentation.
3. Validate customer information and documents to ensure accuracy and completeness, consulting with supervisors and laboratory business managers as necessary.
4. Collaborate with CSAs to coordinate daily schedules, including regular and pre-arranged sample pickups, as well as newly requested samples.
5. Maintain accurate records and files, ensuring signatures from relevant personnel and issuing reminders for incomplete documentation.
6. Conduct customer surveys, gather feedback, and forward complaints to the Quality Manager/Deputy for resolution.
7. Adhere to safety guidelines and good housekeeping practices within the laboratory environment.
8. Report directly to the Supervisor/Laboratory Business Manager, performing other tasks as necessary to support laboratory objectives.
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Strong organizational and time management abilities
* Attention to detail and accuracy
* Ability to work in a fast-paced environment
* Strong problem-solving skills
Benefits:
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment.
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