Hotel Operations Director

2 days ago

Sto Tomas, Philippines Citistar Shopping Center, Inc. Full time

**About Us**

Citistar Shopping Center, Inc. is a premier retail destination that aims to provide exceptional customer experiences. As a leader in the hospitality industry, we are committed to excellence and innovation.

**Job Summary**

We are seeking an experienced Hotel Supervisor to oversee daily operations, drive revenue growth, and deliver exceptional guest satisfaction. If you have a passion for leadership, marketing, and customer service, this is an exciting opportunity to join our team.

**Key Responsibilities**

  • Oversee daily hotel operations and maintain a welcoming environment for guests.
  • Develop and execute targeted marketing campaigns to attract local and regional guests.
  • Ensure guest satisfaction through personalized service and proactive issue resolution.
  • Prepare accurate reports and ensure compliance with regulations.
  • Coordinate events and foster strong relationships with local suppliers and partners.

**Requirements**

To be successful in this role, you will need:

  • 2-3 years of hospitality experience, preferably in a supervisory role.
  • Bachelor's degree in a relevant field.
  • Fluent in English and Filipino (Tagalog). Bisaya proficiency is a plus.
  • Strong leadership, communication, and problem-solving skills.
  • Flexible availability, including weekends and holidays. Understanding of the local market and tourism trends.

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