Business Development Manager for Customer Service
3 days ago
We are seeking an experienced Business Development Manager to lead our customer service team in Cebu. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer experiences.
About the Role- Maintain various matrices defined by clients to ensure seamless service delivery.
- Independently handle customer inquiries and provide resolutions on any customer care issues or service problems.
- Coordinate escalations and assess customers' needs to deliver tailored solutions.
- Motivate teams through effective management, career development, and implementation of reporting mechanisms.
- Liaise with other areas of the company affecting technical support.
- Analyze reports including process dashboards, team performance reports, and initiate appropriate actions plans and trainings.
- Manage attendance and attendance incentives for the team.
- Oversee periodic shift-level projects/initiatives and manage administrative aspects of the group/shift.
- Mentor and assist new hires to ensure a smooth onboarding experience.
- Graduate of any course.
- At least 4-6 years of relevant experience.
- Good working knowledge of computer applications, internet services, and online tools.
- Excellent verbal and written communication and presentation skills.
- Good interpersonal and people management skills with a problem-solving approach.
- Expert knowledge of service procedures.
- Good analytical skills for MIS, number crunching, and reporting to internal and external customers.
A competitive salary range of ₱45,000 - ₱65,000 per month, depending on experience, plus benefits and opportunities for career growth.
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