Senior Client Relationship Manager

2 days ago

Manila, National Capital Region, Philippines beBeeAccounting Full time ₱45,000 - ₱85,000
Job Description

Role: Account Manager
Work Arrangement: Fully remote
Job Type: Independent Contractor, Full-time
Work Schedule: Flexible, with core hours to align with business needs

Pearl connects the top talent from around the world with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by leading companies like OpenAI, a16z, and Founders Fund. They're looking for exceptional candidates who can deliver long-term results.

Hear why we exist and what we believe in:

We prioritize our team members' growth and success, providing opportunities for professional development and collaboration with international industry experts.

About the Opportunity

This is a results-driven role at a fast-paced eCommerce agency specializing in Amazon brand management. We combine data-driven strategies with expertise to help clients succeed in the highly competitive Amazon marketplace.

Key Responsibilities

  • Serve as the primary point of contact for clients, ensuring clear communication and effective issue resolution.
  • Manage and resolve account-related issues, working proactively to prevent escalations.
  • Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
  • Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
  • Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
  • Provide periodic reports and insights to clients on account performance and potential improvements.
  • Identify opportunities to enhance client satisfaction and maintain long-term relationships.

Requirements

For this role, you'll need:

  • 3+ years of experience in account management, customer success, or client-facing roles.
  • Strong communication skills with the ability to manage client relationships effectively.
  • Proven ability to problem-solve and handle account challenges with a proactive mindset.
  • Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Experience working in a fast-paced environment with shifting priorities.
  • Ability to work independently while collaborating with remote teams.

Nice to Have

Consider having experience in one or more of the following areas

  • Managing Amazon Seller Central accounts or working in an eCommerce-related field.
  • Background in eCommerce agencies or Amazon-focused consulting.
  • Understanding of basic Amazon policies and account health maintenance.
  • Familiarity with reporting tools and performance tracking.

Benefits

Generous Time Off: 10 days PTO per year, plus public holidays and sick leave.
Global Networking: Work and connect with professionals worldwide.
Learning & Development: Ongoing access to resources for professional growth.
Direct Mentorship: Grow through guidance from international industry experts.
Work-Life Balance: Balanced schedules that support a healthy work-life balance.

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