System Support Specialist

13 hours ago


Manila, National Capital Region, Philippines beBeeCompliance Full time ₱3,000,000 - ₱4,500,000
About the Role

Contribute to the day-to-day operations of our cutting-edge Governance, Risk and Compliance systems by providing top-notch support.


Key Responsibilities
  • Triage, troubleshoot and respond to user queries on Operational Risk-owned systems in a timely manner by performing regular user access management, data management and reporting activities to ensure smooth system operations.
  • Collaborate closely with the product change team to assess the operational impact of system changes and ensure readiness for ongoing support.
  • Assist with system testing, documentation and training for enhancements, maintenance activities and upgrades.
  • Proactively identify opportunities to improve support processes, driving efficiency and enhancing the user experience.

Requirements
  • Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency.
  • Experience in risk management or Governance, Risk and Compliance systems is beneficial.
  • Strong problem-solving skills with exceptional attention to detail and commitment to quality.
  • Effective communicator able to adapt communication style to diverse audiences.
  • Self-starter interested in understanding user concerns and system functionality.
  • Tenacious, flexible and capable of working independently and collaboratively in a fast-paced environment.


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