IT Operations Manager

1 month ago


Quezon City, National Capital Region, Philippines People360 Consulting Corporation Full time
About the Role

We are seeking an experienced IT Supervisor to join our team as a Technical Support Team Lead.

Key Responsibilities
  • Assist the IT Department head in leading, developing, mentoring, and auditing the quality control for the Technical Support Team and the System Development Team.
  • Oversee the daily operations of the Technical Support Team, participating as an active member of the team, which includes:
    • Ensuring computer systems run smoothly.
    • Installing and configuring computer hardware, operating systems, and applications.
    • Maintaining computer systems and networks.
    • Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
    • Replacing parts as required.
  • Provide support to all software engineering processes.
  • Assist in coding programs and design short- and long-term objectives for all applications.
  • Coordinate with departments to analyze requirements and provide efficient support to end users.
  • Administer project lists, prioritize work, and determine effective departmental budgets.
  • Maintain and recommend improvements to systems.
  • Provide support, including procedural documentation and relevant reports.
  • Establish a good working relationship with customers and other professionals.
Requirements
  • Experience in IT management or supervision.
  • Strong leadership and communication skills.
  • Ability to analyze complex technical issues and implement solutions.
  • Excellent problem-solving and time-management skills.
  • Proficiency in computer systems and network administration.
  • Knowledge of software development processes and methodologies.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and professional development.

Please note that this is a general overview of the role and requirements. The actual details may vary based on the specific position and company needs.



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