Technical Support Specialist

6 days ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000
Job Summary

We are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries. This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

This is a customer-focused position that requires strong proficiency in English, both written and spoken. The ideal candidate will have prior call center experience and excellent communication skills.

About the Role
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
About Us

We are an equal opportunity employer. All employment decisions are made without regard to protected characteristics.

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