Customer Service Representative
2 weeks ago
This role involves the management of repeat orders for existing clients, ensuring timely and accurate fulfillment. The coordinator will work closely with clients to understand their requirements and ensure that orders are processed efficiently.
Key Responsibilities- Process repeat orders for existing clients using Xero and supplier websites.
- Coordinate with graphic design teams for mockups and visual presentations.
- Place orders with suppliers through provided online portals.
- Manage order documentation through Google Docs systems.
- Create and send invoices to clients.
- Recommend appropriate embellishment techniques based on client needs.
- Track and process orders through internal systems for embroidery and screen printing departments.
- Communicate with office teams via video link for questions and guidance.
- 3-5 years of administrative or customer service experience.
- Strong attention to detail and ability to follow established processes.
- Excellent written and verbal communication skills.
- Proficiency with Xero accounting software.
- Experience with Google Workspace (particularly Google Docs).
- Ability to work independently while maintaining clear communication with the team.
- Strong organizational skills and ability to manage multiple orders simultaneously.
- Basic understanding of pricing and markup calculations.
The ideal candidate will possess excellent organizational and communication skills, with the ability to work independently in a remote setting. They must also be proficient in Xero and Google Docs, with strong attention to detail and ability to follow established processes.
The successful candidate will have the opportunity to work with a dynamic team, contributing to the growth and success of the business. We offer a steady freelance job arrangement, allowing for flexibility and autonomy in your work.
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