
Sales Growth Professional
18 hours ago
We are seeking a skilled professional to excel in our Customer Renewals team.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
- Drive industry-leading renewal rates with high call and email volume daily covering North America territory (Night Shift).
- Collaborate with customers, partners, and internal stakeholders in a hybrid work environment.
- Develop trusted relationships with key accounts and customer stakeholders to drive high ROI on SWI.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities.
- Partner with Customer Success & Account Executives to maximize account growth opportunities.
- Identify and execute strategies to decrease churn across the signed customer base.
- Prioritize responsibilities within your customer segment differentiating between accounts at risk and balancing daily activity and velocity sales.
- Work with customers to resolve issues preventing ongoing SolarWinds relationships.
- Maintain accurate customer records including licenses, software expiration dates, shipping addresses, and updated contact information.
- Collaborate with various departments to advocate for the customer and resolve issues.
- Negotiate and move timelines while closing sales with a high customer experience.
- Raise issues and trends identified in your customer segment for analysis and resolution.
- 2+ years' experience in technical sales role
- Bachelor's Degree from accredited university or equivalent work experience
- Ability to network and build trust internally and externally
- Ability to navigate complex situations
- Previous experience with CRM - NetSuite or Salesforce; Tableau is a plus
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Sales Growth Specialist
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Sales Growth Specialist
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Sales Growth Specialist
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Sales Growth Specialist
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