Human Resources Operations Director
3 days ago
At Tata Consultancy Services, we are seeking a seasoned Human Resources Shared Services (HRSS) Manager to lead and oversee the day-to-day operations of our HR Shared Services function. As an HRSS Manager, you will be responsible for managing high-quality service delivery across HR processes, driving continuous improvement in efficiency and employee satisfaction.
The ideal candidate will have a proven track record of managing HR operations, a deep understanding of HR service delivery models, and the ability to lead a team in a fast-paced environment. You will work closely with HR leadership and other business units to ensure the alignment of HR services with organizational goals.
Key Responsibilities:
- Lead and manage a team of HR Shared Services professionals, including HR Help Desk, HRIS, reporting analysts, and other support staff.
- Foster a positive, customer-centric team culture focused on collaboration, continuous learning, and high performance.
- Develop and implement performance goals for HRSS staff, ensuring accountability, growth, and development.
- Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
Service Delivery & Operational Excellence:
- Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, payroll support, onboarding, and other related processes.
- Ensure consistent, high-quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
- Monitor and optimize day-to-day operations to improve efficiency, reduce errors, and enhance customer satisfaction.
- Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders.
Process Improvement & Innovation:
- Continuously assess and improve HRSS processes and workflows to enhance service delivery and meet the evolving needs of the organization.
- Lead cross-functional projects aimed at streamlining HR operations, implementing new technologies, or improving the overall HR service model.
- Leverage data and analytics to identify trends, uncover opportunities for improvement, and ensure data-driven decision making.
- Introduce automation and self-service solutions to improve operational efficiency and reduce manual effort.
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