Compliance Quality Associate

3 days ago


Pasig, National Capital Region, Philippines 51Talk Full time

We are looking for a highly skilled Compliance Quality Associate to join our team at 51Talk.

About the Role:

This position involves conducting audits, analyzing compliance risks, and collaborating with departments to maintain and enhance compliance frameworks. The ideal candidate will have a strong background in quality and audit, and excellent communication skills.

Main Responsibilities:
  1. Ensure compliance with company policies, industry regulations, and quality standards through regular audits and assessments.
  2. Identify areas for improvement in quality and compliance by monitoring and evaluating processes.
  3. Develop and update compliance policies, procedures, and documentation to ensure accuracy and effectiveness.
  4. Investigate compliance issues, document findings, and recommend corrective actions to prevent future occurrences.
  5. Collaborate with cross-functional teams to ensure alignment with compliance and quality standards.
  6. Provide training and guidance to employees on compliance and quality procedures.
Qualifications:
  • College graduate of any 4-year course.
  • With a typing speed of at least 35 WPM.
  • Excellent communication skills (both oral and written).
  • Working experience in an ESL or BPO setting (voice or non-voice) or in similar or related field is preferred.
  • At least 1 year of BPO or customer service experience via phone, chat or email.


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