Compliance Quality Associate
3 days ago
We are looking for a highly skilled Compliance Quality Associate to join our team at 51Talk.
About the Role:This position involves conducting audits, analyzing compliance risks, and collaborating with departments to maintain and enhance compliance frameworks. The ideal candidate will have a strong background in quality and audit, and excellent communication skills.
Main Responsibilities:- Ensure compliance with company policies, industry regulations, and quality standards through regular audits and assessments.
- Identify areas for improvement in quality and compliance by monitoring and evaluating processes.
- Develop and update compliance policies, procedures, and documentation to ensure accuracy and effectiveness.
- Investigate compliance issues, document findings, and recommend corrective actions to prevent future occurrences.
- Collaborate with cross-functional teams to ensure alignment with compliance and quality standards.
- Provide training and guidance to employees on compliance and quality procedures.
- College graduate of any 4-year course.
- With a typing speed of at least 35 WPM.
- Excellent communication skills (both oral and written).
- Working experience in an ESL or BPO setting (voice or non-voice) or in similar or related field is preferred.
- At least 1 year of BPO or customer service experience via phone, chat or email.
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