Multilingual Customer Service Representative

16 hours ago

Cabuyao, Calabarzon, Philippines beBeeBilingual Full time ₱32,000 - ₱40,000
Job Title

We are seeking a highly skilled and bilingual Bilingual French/English Lead Gen & Admin Assistant.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads
  • Assist in lead generation and consultation booking
  • Provide exceptional customer support through various communication channels
  • Utilize key tools such as Active Campaign, Spray-Net Work, Front, and MyContact Center to ensure smooth operations
  • Work closely with team members to follow up on leads and ensure client satisfaction
  • Identify upselling opportunities by recommending relevant services that meet customer needs
  • Perform accurate data entry to ensure customer records are always up-to-date in our system
  • Leave detailed notes in client files for every interaction
  • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
  • Assess customer needs and offer tailored solutions or services to enhance their experience
Requirements:
  • English and French fluency are required
  • Strong English communication skills, including the ability to understand a variety of accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
  • General computer proficiency is required
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center)
  • Self-motivated, outgoing, resourceful, and coachable
  • Strong time-management skills and organizational efficiency
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred)
  • Previous experience in customer service or similar roles is preferred
  • CRM experience and sales experience are nice to have but not required
Additional Requirements:
  • Must pass a typing test to assess written communication speed and accuracy
  • Submit a cover letter as part of the screening process
  • Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)
Bilingual Customer Support Professional Job Description

This position involves assisting customers and potential leads via multiple communication channels.

Skill Requirements:
  • Fluency in both English and French
  • Effective verbal and written communication skills
  • Microsoft Office and CRM systems experience
  • Customer service platform familiarity
  • Proven ability to work independently with reliable internet connectivity
Required Skills and Qualifications:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and time-management skills
  • Ability to multitask and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office software

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