Medical Support Professional

17 hours ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

**Company Overview:**

BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative healthcare solutions, committed to delivering exceptional patient experiences.

**Job Summary:

We are seeking a highly skilled and dedicated Medical Support Professional to join our team. As a Patient Experience Representative, you will play a critical role in ensuring seamless interactions between patients, providers, and payers.

**Key Responsibilities:

  1. Inbound and Outbound Call Handling: Respond to patient inquiries, address concerns, and provide personalized support via phone and email.
  2. Patient PMS Access: Authenticate patients and access their protected health information (PHI) to resolve issues efficiently.
  3. Customer Support: Address patient complaints, empathize with their concerns, and offer suitable solutions.
  4. HIPAA Compliance: Adhere to strict guidelines when handling sensitive patient information to maintain confidentiality.
  5. Patient Payment Processing: Facilitate secure online payment processing for patients, addressing any discrepancies or concerns that may arise.
  6. Call Transfers and Escalations: Transfer calls to relevant departments or escalate complex issues to senior representatives as needed.

**Requirements:

  • Senior High School Graduate: A minimum educational requirement for this role.
  • High School Graduates with College Credits: Candidates who completed 4 semesters of college without back subjects are also eligible.
  • College or Associate Graduate: A degree in a related field is preferred but not mandatory.
  • BPO Experience: At least 6 months of experience in a similar role is desired.
  • Linguistic Skills: Good to excellent English and Spanish communication skills are essential.
  • Team Player: Ability to work collaboratively with onshore teams to achieve common goals.

**Benefits and Opportunities:

  • Competitive Salary: A remunerative package that reflects your skills and experience.
  • Professional Growth: Opportunities to develop new skills and advance your career within the company.
  • Diverse Work Environment: A dynamic and inclusive workplace that values diversity and promotes teamwork.


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