Medical Support Professional
17 hours ago
**Company Overview:**
BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative healthcare solutions, committed to delivering exceptional patient experiences.
**Job Summary:
We are seeking a highly skilled and dedicated Medical Support Professional to join our team. As a Patient Experience Representative, you will play a critical role in ensuring seamless interactions between patients, providers, and payers.
**Key Responsibilities:
- Inbound and Outbound Call Handling: Respond to patient inquiries, address concerns, and provide personalized support via phone and email.
- Patient PMS Access: Authenticate patients and access their protected health information (PHI) to resolve issues efficiently.
- Customer Support: Address patient complaints, empathize with their concerns, and offer suitable solutions.
- HIPAA Compliance: Adhere to strict guidelines when handling sensitive patient information to maintain confidentiality.
- Patient Payment Processing: Facilitate secure online payment processing for patients, addressing any discrepancies or concerns that may arise.
- Call Transfers and Escalations: Transfer calls to relevant departments or escalate complex issues to senior representatives as needed.
**Requirements:
- Senior High School Graduate: A minimum educational requirement for this role.
- High School Graduates with College Credits: Candidates who completed 4 semesters of college without back subjects are also eligible.
- College or Associate Graduate: A degree in a related field is preferred but not mandatory.
- BPO Experience: At least 6 months of experience in a similar role is desired.
- Linguistic Skills: Good to excellent English and Spanish communication skills are essential.
- Team Player: Ability to work collaboratively with onshore teams to achieve common goals.
**Benefits and Opportunities:
- Competitive Salary: A remunerative package that reflects your skills and experience.
- Professional Growth: Opportunities to develop new skills and advance your career within the company.
- Diverse Work Environment: A dynamic and inclusive workplace that values diversity and promotes teamwork.
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