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Shift Leader and Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Job Description:

The Shift Leader and Support Specialist will be responsible for overseeing the night shift operations of our customer service department. This includes supervising a team of customer service representatives, analyzing and resolving customer issues, and implementing process improvements to enhance the overall efficiency and effectiveness of the department.

Key Responsibilities:

  • Shift Supervision: Supervise a team of customer service representatives working on night shifts, ensuring that they have the necessary tools and resources to provide excellent service.
  • Customer Issues Resolution: Analyze and resolve complex customer issues in a timely and professional manner, providing solutions that meet their needs.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the overall efficiency and effectiveness of the customer service department.

Requirements:

  • 1-2 years experience in a customer-facing role, preferably in a call center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to analyze complex customer issues and provide effective solutions.
  • Strong leadership and coaching skills, with the ability to develop and motivate a team.