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Shift Manager

4 weeks ago

Cebu City, Central Visayas, Philippines TOA Global Full time

Location: Cebu
Shift: 9pm-6am, Mon-Fri
Arrangement: Onsite

Unlock your potential

+ Site Management of the office site (1 building /1 shift).

+ Ensure excellence of our facilities, drive the amazing employee and client experience when on site.

+ Lead a team of people leaders & support from different functions for seamless execution of all human experience, people management, events, health & safety and site initiatives/projects.

Personal Attributes

  1. Communication – Clear, Concise and Compelling
  2. Presentation - High influencing ability, enjoys being on stage and comfortable being at the center of driving a discussion.
  3. Intelligence - A natural problem solver, with an ability to see the problem after the problem. Strong demonstrated commercial acumen.
  4. Motivation - A daily Driver, creates urgency, brings energy and solutions to every situation or audience.
  5. Ambition - Unrealistically ambitious for growth and client success. Thinks big, wants to win big and is passionate about taking people on that journey.
  6. Leadership - An inclusive but decisive leadership style with a very goal-focused approach to helping others achieve more than they expect of themselves.

Key Accountabilities

  1. Main contact for Site operational performance for global teams assigned to one shift
  2. Service Delivery (Tickets, CSAT, NPS)
  3. Experience (Tickets, Engagement, eNPS, SAT)
  4. Communication (Internal, stakeholders, team members, partners)
  5. Leadership & Culture (Performance, metrics, standards & reporting, learning)
  6. Onboard/offboard experience
  7. Crisis management & business continuity
  8. Admin/facilities as it relates to employee, clients, experience
  9. Special projects as required

Expected Behaviours

  1. Live & Breathe our Values
  2. Own Your Space
  3. Bring energy and good vibes to the team
  4. Be open to feedback, continuous improvement and adaptability to change
  5. Solutions, Solutions, Solutions

Skills & Qualifications

2-6 years of experience – Essential

  1. Operation Management
  2. Experience in IT Support, Admin Services & Facilities Management
Benefits: Enjoy the following perks and benefits:

The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner).

Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives.

An Annual Performance Review with Salary Increase.

Logging off on time for you to enjoy more personal time.

International career growth and connections.

Access to certifications and courses from Ab2 Institute of Accounting.

Unlimited cash incentives for hired referrals.

20%-night differential and non-taxed allowances.

Having weekends off and taking up to 21 paid leave days.

A family-first culture and work-life fulfilment.

20+ options of free coffee and chocolate drinks.

Billiards, table tennis, or foosball in our breakout room.

Exclusive TOA merchandise and fun onsite activities.

Healthy workplace near residences, malls, restaurants, and sports hubs.

Values We Live By

Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global Today & Experience the Difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe that by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

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