Global Delivery Strategy Director

The Regional Implementation Head is a senior leadership position responsible for overseeing the successful execution of client implementation and delivery projects within the payments industry across multiple regions. As a member of the Delivery Leadership team, this leader will help define and drive the global delivery strategy.

• Develop and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
  
• Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
  
• Support the development, adhere to, and maintain global standards for implementation quality, timelines, and documentation
  
• Lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets.
  
• Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
  
• Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
  
• Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
  
• Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
  
• Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
  
• Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
  
• Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
  
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
  
• Implement structured project governance, status tracking, and escalation models
  
• Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
  
• Champion automation, efficiency, and data visibility across the delivery lifecycle
  
• Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels, and addressing client concerns promptly
  
• Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly

This role requires a strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall). The ideal candidate will have 8+ years in implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/managing multi-region or global. Strong leadership and team management abilities, excellent project management, problem-solving, and stakeholder communication skills are also essential.

• Remote work: Work from anywhere or one of our offices around the globe.
  
• Flexibility: We have flexible schedules and we are driven by performance.
  
• Fintech industry: Work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  
• Referral bonus program: Our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  
• Learning & development: Get access to a Premium Coursera subscription.
  
• Language classes: We provide free English, Spanish, or Portuguese classes.
  
• Social budget: You'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections.
  
• dLocal Houses: Want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back.