Service Level Performance Coordinator

Job DescriptionThe Performance Management Coordinator is responsible for facilitating the performance review cycle and driving utilization of performance management tools. This includes coordinating with people leaders, providing guidance on performance expectations, and monitoring employee performance.Key AccountabilitiesFacilitate the performance review...

Job SummarySutherland is seeking a talented professional to join our Real-Time Analysis team as an Associate Manager. As a key member of our operations team, you will be responsible for monitoring queues in real-time to identify and address potential risks to meeting contractual KPIs.This role requires strong analytical skills, excellent communication...

Job Responsibilities:We seek a motivated and goal-driven individual to join our team as Associate Manager - RTA. The ideal candidate will be responsible for monitoring queues in real-time, identifying risks, and implementing corrective actions to meet contractual KPIs.Key responsibilities include:Monitoring service level performance at interval level against...

Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...

At San Miguel Corp., we are seeking a highly skilled Financial Services Coordinator to join our team.Job SummaryThe Financial Services Coordinator will be responsible for the timely and accurate processing of payments to suppliers, as well as responding to queries from suppliers and employees of the client. This role requires strong organizational and...

Key Responsibilities:This role involves:Maintaining high levels of quality and efficiency in customer interactions.Monitoring and reporting on key performance indicators (KPIs) such as Service Level Abandonment % Line Adherence Handling Capacity SIR.Providing coaching and guidance to team members to ensure they meet their performance targets.Developing and...

We are looking for a talented Workforce Real-Time Analyst to join our team at SupportNinja. In this role, you will be responsible for monitoring real-time operations and taking necessary actions to achieve service level agreements (SLAs). You will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize...

About the RoleThis is an exciting opportunity to work with a dynamic team and contribute to the success of Topserve Service Solutions Inc. As a Customer Service Support Specialist, you will be interacting with customers, resolving issues, and providing top-notch support.ResponsibilitiesProvide exceptional customer service via phone, email, or...

Your RoleIn this role, you will be responsible for greeting clients and visitors, answering phone calls, and managing correspondence. You will also perform various administrative tasks, such as data entry, filing, and record-keeping. If you have a keen eye for detail, excellent communication skills, and a proactive approach to your work, we encourage you to...

Job SummaryTopserve Service Solutions Inc is seeking a highly skilled and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our office.Key Responsibilities- Provide professional and friendly customer service to...

Philippine Business For Social Progress, Inc. is seeking a highly organized and detail-oriented Financial Services Coordinator to provide administrative support to the Finance Department.Responsibilities:Process requests for payment, accounts payable, preparation of checks and printing of vouchers in an accurate and timely manner.Facilitate an orderly...

About the Role:We are seeking an experienced Service Level Management Professional to join our team. As a key member of our contact center operations team, you will play a critical role in ensuring that our contact center operates efficiently and effectively. Your primary responsibility will be to manage service level situations by providing timely and...

About the RoleThe Grand Alliance Import Corporation has an exciting opportunity for a Restaurant Supervisor to join our team. This role involves leading a team of restaurant staff, ensuring high standards of customer service, and maintaining a clean and safe work environment.Key Duties:Manage and coordinate the day-to-day activities of the...

About the RoleWe are looking for an experienced Administrative Services Coordinator to join our team at Anytime Cleaners Corp. As a key member of our office team, you will be responsible for providing high-quality administrative support to ensure the smooth operation of our business.Providing administrative support to ensure the efficient operation of the...

About the RoleThe Sales Coordinator position involves regular visits to all accounts to assess brand performance, merchandise display, and sales associate conduct. You will also be responsible for coaching and mentoring sales associates, monitoring inventory levels, and conducting competitive checks within the mall and among competing stores.

The Barangay and Community Relations Department is seeking a highly organized and detail-oriented Office Services Coordinator to join their team. As an Office Services Coordinator, you will be responsible for providing administrative support to the department, including managing office supplies, coordinating meetings and events, and performing other related...

About the Role:We are seeking a highly organized and proactive High-Level Administrative Coordinator to provide top-notch administrative support to our executive team. The ideal candidate will possess exceptional organizational skills, flexibility, and the ability to handle a dynamic workload.Key Responsibilities:Schedule and Coordinate Meetings: Ensure...

**About Us:**Metacom is a dynamic and forward-thinking company that values innovation and excellence. Our team is committed to delivering high-quality services that exceed our customers' expectations.**Job Responsibilities:**In this role, you will be responsible for calculating and evaluating service levels when necessary. You will also work with our team to...

Job SummaryThe role is responsible for managing subcontractor activities related to service requests, ensuring that services are delivered efficiently, on time, and to the highest quality standards. This role involves close collaboration with sourcing managers, subcontractors, and vendors to ensure smooth operations and timely issue resolution. The...

Penbrothers Mandaluyong, National Capital Region, PhilippinesThe Project Coordinator supports the project manager and team to ensure timely project completion. They facilitate the project's progress by focusing on and executing specific stages of the project plan.ResponsibilitiesProject Implementation, Monitoring, and AdministrationCoordinate with...