Technical Support Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $100,000 - $150,000
Job Opportunity

Are you passionate about delivering exceptional support experiences to global communities? We are seeking a skilled Technical Support Specialist to join our team.


About the Role

We seek experienced professionals who will complement our diverse and talented technical support crew. You will explore emerging technologies in the high-demand Crypto/Blockchain industry, influence our ways of working within a collaborative environment, and continuously learn from our existing team while contributing your ideas and competencies to help the business progress and innovate.


Your Responsibilities

  • You will be involved in understanding our business impact on the market.
  • You will be a true community advocate, managing user inquiries across platforms (Discord, Email, Zendesk, Reddit) using available information.
  • You will serve as an escalation point for community/customer experience in high-touch escalations and platform incidents, guiding decisions with stakeholders.
  • You will manage ticketed query systems and ensure comprehensive databases of queries and resolutions are up-to-date using Zendesk tickets.
  • You will exercise critical thinking skills by establishing root causes of application errors and escalating concerns to higher-tier support groups.

Qualifications and Skills

  • You must be motivated by our mission and create seamless support experiences for our global community.
  • You should be curious, proactive, and self-motivated, passionate about emerging technologies.
  • You need minimum 3 years of relevant experience in incident management, technical support, and System Administration.
  • You must be knowledgeable in various UNIX/Linux commands and functions.
  • You have experience supporting highly automated and dynamic cloud-environments.
  • You demonstrated experience with end-to-end platform incident management using Zendesk or similar platforms.
  • You possess exceptional communication skills, operating effectively across multiple departments and stakeholders.
  • You are flexible and adaptable to meet evolving needs in a high-growth organization.

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