IT Support Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱18,000 - ₱25,000

We are seeking a highly skilled and customer-oriented IT professional to join our team. This is a hands-on technical role with a strong focus on networking, cross-platform support, and cloud administration.


Responsibilities
  • Deliver advanced technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment including Juniper switches, wireless access points, and firewalls.
  • Administer user accounts and access in Active Directory, Azure AD, Google Workspace, and other platforms.
  • Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

Qualifications
  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with advanced capabilities.
  • Strong networking experience with Juniper switching and wireless, and firewall administration.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Azure AD administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with ticketing systems.
  • Strong documentation skills, professional communication, and ability to handle escalations.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

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