Help Desk Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000
Customer Service Representative Position

The role of a customer service representative involves providing top-notch support to clients, ensuring their needs are met and exceeded. This includes handling customer inquiries, resolving issues in a timely and professional manner, and maintaining open lines of communication.

Key responsibilities include:

  • Responding to customer inquiries via phone, email, or chat
  • Providing product information and answering questions
  • Resolving customer complaints and issues in a fair and efficient manner
  • Collaborating with internal teams to resolve complex customer issues

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. A high school diploma or equivalent is required, and previous customer service experience is highly desirable.

Benefits:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:

  • Bachelor's degree holder in Supply Chain, Management, Operations, or Business
  • 1-2 years' experience in customer service and order fulfillment processes
  • Minimum 1 year of work experience in Logistics, Supply Chain, or Customer Care functions
  • Knowledge and experience using ERP/Order Entry Systems (SAP is an advantage)
  • Knowledge and experience using CRM systems preferably (Salesforce is an advantage)
  • BASIC MS OFFICE SKILLS

What We Offer:

  • Bonus/Commission
  • Local Benefits
  • Referral Program
  • Volunteer Day
  • Internal Academy (QIALearn)
  • Employee Assistance Program and Internal QIAGEN Communities

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