Expert Service Desk Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

**Job Title:** Expert Service Desk Specialist

We are seeking a skilled and experienced service desk specialist to join our team. The ideal candidate will have expertise in cloud communications, collaboration, and contact center solutions.

About the Role

This is an exciting opportunity for someone who wants to work on a global scale and contribute to delivering top-notch customer implementations of cloud unified communications and collaboration solutions.

  • This role involves working collaboratively with partners to ensure the successful implementation of customer projects.
  • The successful candidate will leverage their knowledge of cloud communications, VoIP technology, networking, and hardware to answer partner inquiries.
Key Responsibilities
  • Be a champion for our partners, responding to their inquiries, build requests, and facilitating great customer service.
  • Prioritize incoming partner requests based on level of urgency.
  • Manage partner entitlements to ensure compliance and adherence to signed agreements.
  • Provide weekly and monthly reporting on expert service desk usage to assigned partners.
Required Skills and Qualifications

To succeed in this role, you must have:

  • Mastery of cloud communications and collaboration solutions.
  • Knowledge and understanding of best practices for implementing cloud unified communications.
  • Possession of implementation knowledge of additional offerings scoped within the engineering team.
  • Supporting RingCentral and all RingCentral Partner Brands.
  • Ability to use native API tools for builds.
Benefits

We offer a comprehensive package of benefits, including:

  • HMO medical and dental insurance.
  • Personal Time Off Leave.
  • Quarterly Performance Bonus.
  • Employee Assistance and Wellness Programs.
Others

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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