Remote Service Desk Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $30,000 - $45,000
Service Desk Support Specialist

As a Service Desk Support Specialist, you will play a critical role in providing exceptional support to our clients. You will be responsible for resolving technical issues, managing incidents, and performing daily ticket follow-ups.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

  • Provide white-glove, end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform and document daily ticket follow-ups with end users within respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
Required Skills and Qualifications
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
Benefits

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, or identity, national origin, genetic information, pregnancy, or any other protected characteristic.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

  • IT Service Desk Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Nordic Global Full time

    Join to apply for the IT Service Desk Agent role at Nordic Global.Make a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and emails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.Key...

  • Expert Service Desk Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    **Job Title:** Expert Service Desk SpecialistWe are seeking a skilled and experienced service desk specialist to join our team. The ideal candidate will have expertise in cloud communications, collaboration, and contact center solutions.About the RoleThis is an exciting opportunity for someone who wants to work on a global scale and contribute to delivering...

  • Global Service Desk Training Expert

    4 days ago

    Manila, National Capital Region, Philippines beBeeTraining Full time $40,000 - $60,000

    Job DescriptionThis is an exciting opportunity to join a dynamic team as a Global Service Desk Training Specialist. The successful candidate will be responsible for developing, preparing, delivering and facilitating training programs at the Service Desk Center Level. This includes measuring and evaluating training programs conducted, providing coaching and...

  • Service Desk Technical Support Specialist

    19 hours ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to provide technical support for internal and external customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of hardware, systems, sub-systems, and/or applications.

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    As a technical support specialist, you will be the primary point of contact for end users seeking IT assistance. Your role involves answering calls, chats, and emails, resolving basic IT issues, and documenting issues to be handed off to an application support team.You will work with various technologies and software such as Windows 10, Microsoft Office,...

  • IT Service Desk Manager

    4 days ago

    Manila, National Capital Region, Philippines Excis Compliance Full time

    OverviewWE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT MANILAExcis is a global IT support leader, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...

  • Service Desk Dispatcher

    4 weeks ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

    Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for...

  • Cloud Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines Tyler Technologies Full time

    Join to apply for the Cloud Service Desk Engineer role at Tyler TechnologiesOverviewCloud Service Desk Engineer (AWS / DevOps Career Growth) – Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with...

  • IT Service Desk Operations Manager

    4 days ago

    Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    IT Service Management ExpertExcis is a global IT support leader driven by innovation and collaboration. We are looking for an expert in IT service management to serve in a crucial frontline role.This is a strategic leadership position that requires a big-picture thinker with a hands-on approach. You will oversee global service desk operations, manage...

  • Service Desk Analyst

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...