Executive Account Manager

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000

Are you a relationship builder with a knack for customer satisfaction? We're seeking an experienced Customer Success Manager to lead the way in delivering exceptional service to our clients.

">Job Overview
  • As our ideal candidate, you will be at the forefront of customer interactions, driving engagement and retention through proactive communication and support.

We're looking for someone who excels in navigating complex client relationships, identifying growth opportunities, and addressing any issues promptly and effectively. Your expertise in account management, relationship management, or customer success in the B2B realm will be instrumental in ensuring our clients receive maximum value from our services.

You will be responsible for developing and maintaining strong relationships with clients and assistants, facilitating onboarding processes, and providing comprehensive support to ensure smooth transitions and effective use of our services.

Our team is dedicated to advocating for our clients' needs, working proactively to ensure customer retention, and minimizing churn. If you share our passion for delivering outstanding customer experiences and are adept at fostering and managing relationships with top-tier clients, we want to hear from you

Key Responsibilities:
  • Develop and maintain strong relationships with clients and assistants to ensure client satisfaction and success.
  • Review customer accounts, performance metrics, and goals to identify growth opportunities and address customer issues promptly and effectively.
  • Facilitate the onboarding process for new customers, providing comprehensive support, and ensuring smooth transitions and effective use of our services.
  • Act as the voice of the client internally, advocating for their needs, and work proactively to ensure customer retention and minimize churn.
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm with solid business acumen and understanding of the B2B sales cycle.
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
  • Experience engaging with top-tier clients (C+-level) with executive-level communication.
  • Proficiency in CRM software to manage customer relationships and drive progress.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Opportunities to work with a diverse range of clients and projects.
  • A competitive compensation package and benefits.

About Us:

We're a company dedicated to delivering exceptional customer experiences. Our team is passionate about building long-lasting relationships with our clients and helping them achieve their goals.

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