Product Excellence Lead

2 days ago

Manila, National Capital Region, Philippines beBeeProductivity Full time ₱1,500,000 - ₱3,000,000
About the Role

As a Product Specialist, you will play a pivotal role in driving our product excellence initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product enhancements. By proactively addressing issues, this position ensures the delivery of a high-quality user experience, contributing to the team's efforts in providing a reliable, user-focused solution that aligns with business objectives and continuously meets user needs.

Key Responsibilities:
  • Stay well-versed in the product suite, continuously learning about recent updates and new features, to effectively manage bugs and feedback.
  • Consistently respond to product inquiries from internal stakeholders across designated channels, ensuring timely and accurate support.
  • Create and leverage data-driven insights to influence decisions and drive improvements within your function, actively contributing to better outcomes.
  • Engage in team collaborations and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
  • Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits. Use these insights to identify opportunities to enhance KPIs, guidelines, and processes.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal stakeholders to resolve knowledge gaps and errors.
  • Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery.
  • Collaborate cross-functionally with other teams (e.g., Engineering, Enablement, Quality) to improve product performance and user experience.
  • Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.
What We Offer
  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

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