Clinical Operations Manager

2 weeks ago

Porac, Philippines beBeeClinical Full time $50,000 - $75,000
Job Description

The Care Account Specialist is the primary point of contact for enterprise clients in their assigned regions, ensuring exceptional delivery of clinical services across onsite and virtual channels. This role bridges client expectations with internal clinical standards and operational excellence.

Key Responsibilities:
  • Client Management & Reporting (30%): Serve as the main clinical point of contact for assigned enterprise clients, own the delivery and quality of monthly clinical reports and insights, track SLAs, and proactively address any gaps or risks.
  • Clinical Service Oversight (30%): Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels, manage transitions, escalations, and referrals for high-risk or complex cases, monitor clinical quality benchmarks, and co-develop SOPs for country-specific delivery requirements.
  • Clinician Management & Quality (30%): Be the people manager for assigned onsite or regional clinicians, monitor session quality, flag performance issues, provide developmental feedback, conduct orientation and operational onboarding, align clinicians with internal clinical policies, ethics, and SOPs, and coordinate reflective practice and peer case discussions.
  • Cross-Functional Collaboration & Projects (10%): Collaborate with other teams on improvements to service experience and workflows, contribute to new program planning, pilot rollout, or clinical enhancement projects, engage in cross-country best practice exchange, and maintain regional alignment.
Required Skills and Qualifications
  • Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
  • Comfortable working cross-functionally with commercial, tech, and product teams.
  • Strong written communication and SOP drafting capability.
  • Comfortable working autonomously, in a hybrid or remote setup, and travelling for client needs.
Benefits
  • Global work environment.
  • Generous leave policy.
  • Christmas week off.
  • Birthday leave.
  • Quarterly mental health days.
  • Flexible work arrangements.
  • Work-life balance.
  • Medical coverage.
  • Performance bonus.
  • Development budget.
  • Mental health support.
  • Social activities.

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