
Senior Mental Health Clinician
2 weeks ago
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. A Master's degree in Counselling, Clinical Psychology or related mental health disciplines is required.
- Key Responsibilities:
- Client Management & Reporting (30%): Serve as the primary clinical point of contact for assigned enterprise clients, own the delivery and quality of monthly clinical reports and insights, track SLAs and proactively address any gaps or risks.
- Clinical Service Oversight (30%): Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels, manage transitions, escalations and referrals for high-risk or complex cases.
- Clinician Management & Quality (30%): Be the people manager for assigned onsite or regional clinicians, monitor session quality, flag performance issues and provide developmental feedback.
- Cross-Functional Collaboration & Projects (10%): Collaborate with other teams on improvements to service experience and workflows.
- Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines.
- Professional registration with a relevant counselling/psychology board.
- At least 3–5 years of post-graduate clinical experience.
- Demonstrated experience in clinical operations, client relationship management, or case management.
- Global company culture
- Generous leave policy
- Birthday leave
- Quarterly mental health days
- Flexible work arrangements
- Work-life balance
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