Dedicated Technical Support Specialist Wanted

1 day ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱250,000 - ₱500,000
Technical Support Specialist Job Description

In this role, you will be responsible for providing technical assistance and troubleshooting support to our clients. The ideal candidate will have strong communication skills and be able to work effectively in a fast-paced environment.

We are seeking an individual with excellent problem-solving skills and the ability to work independently. As a Technical Support Specialist, you will be required to respond to inbound technical support requests via phone, chat, or email, diagnose and troubleshoot hardware, software, and network issues, guide customers through step-by-step solutions, and escalate complex issues when necessary.

Key Responsibilities:
  • Respond to inbound technical support requests
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions
  • Escalate complex issues when necessary
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
Benefits:
  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses

This job operates in a professional office environment and requires the employee to sit/stand for long periods while using a computer and telephone headset. We strive to provide a safe and healthy work environment and offer regular breaks and opportunities for relaxation.

We are committed to diversity and inclusion in the workplace and encourage applications from all qualified candidates.

Please note that this job description is not a contract for employment and either party may terminate employment at any time.

This job operates in a sedentary environment.

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