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Client Success Manager

2 months ago

Davao City, Davao, Philippines Callbox Inc Full time

Client Success Manager

At Callbox Inc, we are seeking a highly motivated and experienced Client Success Manager to join our team. As a Client Success Manager, you will play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.

Key Responsibilities:

  • Oversee the team's performance, ensuring work efficiency and diligently tracking program status.
  • Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
  • Maintain and strengthen relationships with assigned clients through consistent and proactive customer contact.
  • Regularly update clients on program status and promptly address any immediate concerns during programs.
  • Minimize client attrition by skillfully renewing service contracts.
  • Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
  • Upsell clients on additional products and services offered by the company to maximize value.
  • Ensure that client Key Performance Indicators (KPIs) are met within the specified time frame agreed upon in the contract.
  • Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
  • Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
  • Undertake additional tasks assigned by the Senior Manager or the CEO.