Online Presence Specialist
2 days ago
We are seeking a skilled professional to monitor, manage and improve our online presence across review platforms and social media channels.
About the RoleThis role ensures our brand voice is consistent, professional and compliant with industry regulations while strengthening our reputation through timely and thoughtful engagement.
Main Responsibilities- Monitor and respond to online reviews on various platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp etc.
- Track and engage with relevant conversations on Reddit, Twitter, LinkedIn and other social platforms.
- Draft professional, empathetic and brand-aligned responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership before responding.
- Generate regular reports on online sentiment, trends and competitor activity.
- Minimum 2 years of experience in online reputation management, social media, digital marketing or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater or similar).
- Familiarity with U.S. business culture and professionalism in communication.
A talented team dedicated to achieving success and growth.
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