Remote Customer Service Representative

3 days ago

Province of Palawan, Mimaropa, Philippines beBeeJob Full time ₱350,000 - ₱550,000
Customer Service Representative Job

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet the diverse needs of our clients.

We are looking for enthusiastic individuals to support a range of customer service initiatives for a diverse portfolio of well-known clients.

In this role, you will assist customers with enquiries and provide excellent service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

The ideal candidate will be a natural problem solver who thrives on creating memorable customer experiences.

  • A high-speed internet connection is required.
  • An appropriate, quiet work environment is necessary.
  • High language proficiency in English is essential.
  • Work-from-home experience is preferred.
Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
  1. Must be 18 years or older.
  2. High school diploma or equivalent.
  3. Previous call center experience.
  4. Work from home experience.
  5. Strong command of the English language.
  6. Typing speed of 20+ WPM.
  7. High speed internet connection.
  8. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  9. Familiarity with Windows operating systems.
  10. Skilled in troubleshooting and follow-up.
  11. Able to multitask and self-manage effectively.
  12. Excellent interpersonal skills.
Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect includes:

  • HMO Coverage plus a dependent.
  • Dental Coverage and in-house dental assistance.
  • Free meals during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement and recognition programs.
Equal Opportunity and Compliance

MCI is an Equal Opportunity Employer. All aspects of employment are based on merit and qualifications.

MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

MCI will not discriminate or harass on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws.

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