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Global Optical Network Engineer
1 week ago
About Ciena
Ciena is committed to its people-first philosophy, fostering a culture of personalized and flexible work environments that empower individual growth, well-being, and belonging.
Your Job Description
As a Senior Associate, Global Technical Support, you will deliver system-level pre- and post-sales support for Ciena's customers. This includes providing technical assistance, troubleshooting, and testing for Ciena products remotely or on-site.
- You will engage in on-site interactions with customers to resolve technical issues and deploy networks.
- Successful candidates will work closely with internal teams to manage customer issues and perform various tasks related to the role.
- Assignments may include acting as a Customer Lead Engineer (CLE) for specific accounts.
Your Responsibilities
- Offer technical support via phone or online for Ciena products 24/7 when required.
- You will handle technical support cases from start to finish.
- Maintenance windows attendance is necessary.
- You must accept on-call duties during non-standard working hours, including weekends and public holidays.
- On-site support will be provided to customers when needed.
